If none of the FAQ’s below have answered your questions then please feel free to use our Contact Us section to get in touch!
A third of Britons ignore a ringing burglar alarm according to a report by Zurich Insurance and the BBC. Coupled with that, current noise regulations state that your burglar alarm can only sound for a maximum of 20 minutes.
Monitored systems are never ignored. All activations are acted on by our NSI Gold Alarm Receiving Centre who will call your appointed keyholders and if applicable the Police.
Why should I choose an SSAIB approved company?
Here’s what SSAIB themselves have to say. “Before we accept a company they must be able to prove that it has been trading successfully and with this in mind, we also examine each applicant company’s accounts. We also ensure that company personnel, including engineers that may visit your premises, are security vetted.”
Our SSAIB status can also lead to a significant reduction in your insurance premium.
At Glo-Bell London Ltd we pride ourselves on taking over the maintenance of all systems.
On the whole we work to a 2-3 week lead time but if you’re desperate we will squeeze you in!
All our systems come with a one year guarantee.
No you don’t. You can have your system monitored to contact only your key holders.
Yes, we will try and help you reset the system over the phone if it was triggered accidentally. If we can’t solve the problem with you remotely, we can send an engineer to your property within 4 hours.
What if I’ve got pets or animals that need to be free to wander around the house whilst the Alarm system is set?
We can install Pet friendly movement detectors in the areas where your pets are. These detectors are specifically designed to ignore pets but still detect intruders.
If my security system is connected to my telephone line which has broadband on it will this affect my internet connection?
No it won’t. We will fit a broadband filter within the alarm control panel which will isolate the system from your broadband service.
Yes. There is a rechargeable back up battery within the alarm control panel which ensures that your Alarm System functions properly in the event of a mains failure. This will keep your system powered for 7-12 hours.
- 24 hour, 365 days a year call out cover
- 4 hour response time
- One service visit a year to fully test the system (2 for police response systems)
- Reduced number of false alarms and call outs
- Greatly reduced call out charges
Yes. The installation engineer can program your system so only certain areas of the building are armed when you are at home.
This depends on whether it’s a wired or a wireless system. Generally wired systems take a little longer to install but on average we can install a domestic system within a day.
Your user code is the number you type into the keypad to use your system.
A keyfob or fob works in the same way as entering a code, but instead of manually typing in a user code, you hold the fob to the keypad display. The fobs will have to be programmed to work with the Intruder Alarm System either by the engineer at installation, or by yourself when purchasing additional fobs.
Please read the answer to our FAQ 1: What is the advantage of a Monitored system over an Audible only system?
Whilst every care is taken to keep dust to a minimum during installation by using dust sheets etc, occasionally dust needs to be vacuumed by the engineer ensuring your property is returned to its original cleanliness. This he/she will do before leaving.
No problem, the code can be reset by a service engineer.
If you are having problems setting your alarm call us on: 01206 205508